What do I do if I forget my username, password, or PIN, or if I lose my Re-Centre card?

You can reset your username here and your password here. You can reset your Re-Centre card PIN once you are logged in to your Re-Centre online account.  It is one of the options in the menu on the right of your account interface. If you lose your Re-Centre card, please send us an email at info@re-centre.ca or call us at 1.506.389.7333 during regular business hours.

How do I check my balance and get access to my money?

You can check your Re-Centre account balance online at www.re-centre.ca/myaccount. Once you are signed in, you can transfer your money to your bank account or credit card via an Interac e-transfer or PayPal. You can request a cheque or choose to donate funds to your favourite charity. You can also withdraw cash from your account by visiting the Re-Station.

I have a question about my charitable donation. Whom should I contact for information?

Please contact your United Way/Centraide office at office@moncton.unitedway.ca or 506.858.8600 for all related questions, including receipts for tax purposes.

What kind of bags can I use to collect my empty beverage containers?

You must use the specially designed Re-Centre bags to collect and bring your empty beverage containers to a Re-Centre depot. Do not bring your recyclable beverage containers in any other type of bag. Re-Centre bags are stronger, designed to resist tearing, and transparent to ensure the safety of workers who sort the containers.

Where/how do I get more bags?

Re-Centre bags are available for purchase at the following locations:

Canadian Tire Gas+ Station
650 Mountain Road, Moncton

Valley Redemption Centre
323 Collishaw Street, Moncton

Please note that the cost for a sleeve of Re-Centre bags is subject to change.

Where can I get bag tags?

Bag tags are printed when you visit a Re-Centre depot and scan your Re-Centre card.

Is there a limit on how many containers I can put in my Re-Centre bag?

There is no limit. You can mix plastic, glass, and aluminum. Just make sure to leave enough room to tie off the top with a good knot. We do, however, recommend to leave bags half full if you are putting a lot of glass bottles in them.

What type of containers are accepted and not accepted?

We accept, recycle and credit your Re-Centre online account for all New Brunswick deposit-bearing beverage containers. Deposit-bearing means that you paid a deposit fee upon purchase on top of the price of the item. All the following ready-to-drink beverage containers are deposit-bearing. If you purchased these beverage containers in New Brunswick, they can be returned to a Re-Centre depot:

  • water
  • flavoured waters
  • fruit juices
  • vegetable juices
  • soft drinks
  • beer
  • wine
  • spirits
  • low alcohol drinks

Only deposit-bearing beverage containers are accepted at the Re-Centre depots. All other types of containers (non-deposit bearing beverage containers, food, household cleaning products, etc.) are recycled as part of Southeast Eco360′s recyclables and waste management program. Check Southeast Eco360′s website to see which container goes in which garbage bag.

Do I need to sort my containers?

You can mix plastic, glass, and aluminum in your Re-Centre bags. You can put your empty beer cans and wine bottles in your Re-Centre bags along with your other empty beverage containers. The only containers that should be kept separate are refillable glass beer bottles. Since refillable glass beer bottles are sent back to local breweries, we recommend keeping these in their original cardboard cases and then placing the cases inside your Re-Centre bags.

What are New Brunswick deposit-bearing beverage containers?

New Brunswick deposit-bearing beverage containers are beverages for which you have paid a deposit upon purchase: soft drinks, beer, wine, spirits, water and flavoured waters, fruit and vegetable juices, as well as low alcohol drinks.  Information on deposit fees and refunds are available on our website.

Where are the Re-Centre depots located?

We currently have two Re-Centre depots located at 557 Mountain Road and 323 Collishaw Street.

What are the Re-Centre depots’ hours of operation?

You can drop off your Re-Centre bags full of empty beverage containers at your convenience from 7 a.m. to 10 p.m., 7 days a week.

What do you mean by a pilot project?

A pilot project is meant to test new models and innovative practices during a particular time frame to measure their impact and results.

Launched on Earth Day 2014 (April 22), the Re-Centre pilot project is managed by Encorp Atlantic. During phase 1 of the project, two Re-Centre depots offered recycling services in Moncton to 2,500 participants for a 36-month test period.

Since October 1, 2017, the Re-Centre pilot project has entered Phase 2. Encorp Atlantic is collaborating with a local redemption centre, Valley Redemption Centre, to see how well the Re-Centre model performs in a real-time redemption centre environment, collect missing data and fine-tune some of its components. Valley Redemption Centre is responsible for daily operations of the two Re-Centre depots. Encorp Atlantic manages communications, member services, and member accounts.